We ship WORLDWIDE and have partnered with the best and most reliable courier services to ensure a safe delivery of your package to your door.

For bags that are made to order, please allow for up to 18-20 working days for manufacturing.
We'll email you when your order is ready, and ship it accordingly.
SHIPPING WITHIN SOUTH AFRICA:
For standard door-to-door-signed-for ECONOMY local delivery, we ship via Dawn Wing/The Courier Guy/Courier IT. 
You will receive an email notification when your order has been fulfilled and shipped, as well as an email notification with your tracking number.
Free local shipping on orders over R1200.00.
R50.00 shipping fee on orders under R1200.00 (Please note, this may change depending on delivery area. You will be quoted accordingly at checkout) 
Once processed and dispatched, your order should arrive within 3-5 working days (depending on area)
Express door-to-door delivery is offered via DHL. You will be quoted accordingly at checkout. Delivery is within 1-3 working days once processed and dispatched. 
We send parcels from Monday to Friday during working hours (this excludes South African public holidays).
We cannot deliver to a PO Box and will require a physical address as well as name and contact number to fulfill the order (as it would need to be signed for).

INTERNATIONAL SHIPPING: 
We ship worldwide using DHL Express. 
You will be quoted accordingly at checkout. (International shipping is partially subsidized by VALOYI AFRICA)
Once processed and dispatched, your order should arrive between 2-5 working days depending upon destination and customs.
You will receive an email notification when your order has been fulfilled and shipped, as well as an email notification with your tracking number (which you can track online via DHL Express)
The recipient is the importer of record and must comply with all laws and regulations of the destination country. 
International orders, and orders shipped outside South Africa may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. 
Additional charges for customs clearance must be fulfilled by the recipient; VALOYI AFRICA has no control over these charges, nor can VALOYI AFRICA predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
We send parcels from Monday to Friday during working hours (this excludes South African public holidays).
We cannot deliver to a PO Box and will require a physical address as well as name and contact number to fulfill the order (as it would need to be signed for).


For queries on orders, email hello@valoyi.com.